Returns & Exchanges

At Chouchou Intimates, we want you to feel confident and beautiful in your pieces. If your selection isn't quite right, we offer returns or exchanges on unworn items with original tags and hygiene seals intact within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the hygiene sticker remains undisturbed for a valid return.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our atelier inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.